Log files can help you troubleshoot issues related to installation, display protocols, and feature components. You can create a configuration file to configure the verbosity level.
Log File Locations
| Type of Logs | Directory Path | File Name |
|---|---|---|
| Installation | /tmp/root/ |
installer-pid.log
vmis-pid.log |
| Horizon Client UI | /tmp/username/ | horizon-client-pid.log |
| PCoIP client | /tmp/teradici-username/ | pcoip_client_YYYY_MM_DD_XXXXXX.log |
| Real-Time Audio-Video | /tmp/username/ | RTAV-pid.log |
| USB redirection | /tmp/root/ |
usbarb-pid.log
view-usbd-pid.log |
| VChan | /tmp/username/ | VChan-Client.log
Note: This log is created when you enable RDPVCBridge logs by setting "export RDPVC_BRIDGE_LOG_ENABLED=1". |
| Remote MKS (mouse-keyboard-screen) logs | /tmp/username/ |
mks-pid.log
MKSVchanClient-pid.log
rdeSvc-pid.log |
| VdpService client | /tmp/username/ | vdpServiceClient-pid.log |
| Tsdr client | /tmp/username/ | ViewTsdr-Client-pid.log |
Log File Configuration
You can use a configuration property, view.defaultLogLevel, to set the verbosity level for client log files, from 0 (collect all events) to 6 (collect only fatal events).
For USB-specific logs, you can use the following command-line commands:
usbarbitrator --verbose
view-usbd -o log:trace
Collecting a Log Bundle
The log collector is located at /usr/bin/view-log-collector. To use the log collector, you must have execute permissions. You can set permissions from the Linux command line by entering the following command:
chmod +x /usr/bin/view-log-collector
You can run the log collector from the Linux command line by entering the following command:
/usr/bin/view-log-collector
Related information
Create a Data Collection Tool Bundle for Horizon Agent
Using DCT to Collect Logs for Remote Desktop Features and Components
Horizon Client for Windows Log Files
Horizon Client for Mac Log Files
Horizon Client Log Files on Mobile Devices
Horizon Agent Log Files on Windows Machines
Save Diagnostic Information for Horizon Client for Windows
Collect Diagnostic Information for Horizon Connection Server
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