Overview of Upgrading to Omnissa Access

You upgrade to Workspace ONE® Access™ 22.09 directly from Omnissa Access 21.08.X.

For existing deployments, if you prefer a fresh installation to an upgrade, see Installing and Configuring Omnissa Access. Remember that a new installation does not preserve your existing configurations.

Supported Upgrade Paths

To upgrade to Omnissa Access 22.09, the current version must be Omnissa Access 21.08.X.

Note: The table lists the versions that can be upgraded in Omnissa Access.

In Omnissa Access 22.09, Elasticsearch version 6.8.1 deployed Omnissa Access is migrated to OpenSearch version 1.3.5. Because migrating to OpenSearch version 1.3.5 requires that Elasticsearch be at version 6.X, before you can upgrade to Omnissa Access version 22.09, you must upgrade Omnissa Access from version 20.10.X to 21.08.X.

Workspace ONE Administration Console Changes in 22.09

After you upgrade to Omnissa Access 22.09, you will see a redesigned Omnissa Access administration console. The pages are grouped under five tabs - Monitor, Accounts, Resources, Integrations, and Settings, with menus located on the left side panel. In the Monitor tab, the Resiliency section replaces the Dashboard for system diagnostic details and to manage the configuration of the appliance. See Omnissa Access Console Features and Settings in the Omnissa Access Administration guide.

Intended Audience

This information is intended for administrators of Omnissa Access. The information is written for experienced Linux and Windows system administrators who are familiar with virtualization technologies, networking concepts, Active Directory servers, databases, backup and restore procedures, Simple Mail Transfer Protocol (SMTP), and NTP servers.

Product Version Number

When the upgrade is complete, the new version of Omnissa Access is 22.09.X.

Compatibility with Workspace ONE UEM

Omnissa Product Interoperability Matrix provides details about the compatibility of current and previous versions of Omnissa products and components, such as Workspace ONE UEM Console.

Internet Connectivity

You can upgrade from version 21.08.X to version 22.09 using either online or offline upgrade methods.

By default, the Omnissa Access appliance uses the Omnissa web site for the upgrade procedure. This method requires the appliance to have Internet connectivity. You must also configure proxy server settings for the appliance, if applicable.

If your virtual appliance does not have Internet connectivity, you can perform the upgrade offline. For an offline upgrade, you download the upgrade package from Omnissa Customer Connect. You can either use the updateoffline.hzn script to perform the upgrade or set up a local Web server to host the upgrade file.

Upgrade Process Options for Omnissa Access 21.08

• For your existing deployment, if you deployed a single Omnissa Access appliance, upgrade it online or offline as described in Online Upgrading to Omnissa Access 22.09 or Upgrading Omnissa Access Offline.

  Note: Expect some downtime because all services are stopped during the upgrade. Plan the timing of your upgrade accordingly.

• For your existing deployment of 21.08.X, if you deployed multiple virtual appliances in a cluster for failover or high availability, see Upgrade a Omnissa Access Cluster.

• To upgrade from Omnissa Access with minimal downtime in a multi-data center deployment scenario, see "Upgrading Omnissa Access with Minimal Downtime" in Installing and Configuring Omnissa Access.