Overview of Upgrading to Omnissa Access

You upgrade to the Workspace ONE® Access™ 23.09 appliance directly from Omnissa Access 22.09.X.

For existing deployments, if you prefer a fresh installation to running an upgrade, see Installing and Configuring Omnissa Access. Remember that a new installation does not preserve your existing configurations.

Supported Upgrade Paths

To upgrade the appliance to Omnissa Access 23.09, the current version must be Omnissa Access 22.09.X.

Note: The table lists the versions that can be upgraded in Omnissa Access.

Additionally, legacy connectors (version 19.03.0.1 and earlier) are not compatible with Omnissa Access virtual appliance version 23.09. You must migrate legacy connectors to 22.09.x (or an earlier, supported version of the enterprise connector) before upgrading your Omnissa Access virtual appliances to 23.09.

Intended Audience

This information is intended for administrators of Omnissa Access. The information is written for experienced Linux and Windows system administrators who are familiar with virtualization technologies, networking concepts, Active Directory servers, databases, backup and restore procedures, Simple Mail Transfer Protocol (SMTP), and NTP servers.

Product Version Number

When the upgrade is complete, the new version of Omnissa Access is 23.09.

Compatibility with Workspace ONE UEM

Omnissa Product Interoperability Matrix provides details about the compatibility of current and previous versions of Omnissa products and components, such as Workspace ONE UEM.

Internet Connectivity

You can upgrade from version 22.09.X to version 23.09 using either online or offline upgrade methods.

By default, the Omnissa Access appliance uses the Omnissa web site for the upgrade procedure. This method requires the appliance to have Internet connectivity. You must also configure proxy server settings for the appliance, if applicable.

If your virtual appliance does not have Internet connectivity, you can perform the upgrade offline. For an offline upgrade, you download the upgrade package from Omnissa Customer Connect. You can either use the updateoffline.hzn script to perform the upgrade or set up a local Web server to host the upgrade file.

Upgrade Process Options from Omnissa Access 22.09.X

• For your existing deployment, if you deployed a single Omnissa Access appliance, upgrade it online or offline as described in Online Upgrading to Omnissa Access 23.09 or Upgrading Omnissa Access Offline to 23.09.

  Note: Expect some downtime because all services are stopped during the upgrade. Plan the timing of your upgrade accordingly.

• For your existing deployment of 22.09.X, if you deployed multiple virtual appliances in a cluster for failover or high availability, see Upgrade a Omnissa Access Cluster.

• To upgrade from Omnissa Access with minimal downtime in a multi-data center deployment scenario, see "Upgrading Omnissa Access with Minimal Downtime" in Installing and Configuring Omnissa Access.