To troubleshoot errors, you can view the log files for Omnissa Access Desktop and its installer. You can also collect a diagnostic bundle to send to your service administrator.
View Omnissa Access Desktop Log Files
Log files capture information about how the Omnissa Access Desktop application is running.
- Log files for the Omnissa Access Desktop application and its components are saved in the
%LOCALAPPDATA%\...\Omnissa Access Desktopfolder. The 10 most recent log files are saved. - Log files for the installer are saved in the
%TEMP%folder. These log files are named*msi.log_timestamp.logand*inst.log_timestamp.log.
By default, only errors are logged. For troubleshooting, you might need to change the log level settings in the Windows registry. Your system administrator can help you modify the log file output.
Collect Diagnostic Information for Omnissa Access Desktop
If you are having trouble using Omnissa Access Desktop and are unable to resolve the problem yourself, you can collect diagnostic information to send to your system administrator. This information helps an administrator or support engineer diagnose and resolve problems.
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In the task bar, click the Omnissa Access Desktop icon
and select About Omnissa Access Desktop. -
In the dialog box that appears, click Collect diagnostic information.
System information and log files are collected and saved to a zip file.
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Make a note of the location of the zip file and send the file to your system administrator.
You can review the contents of the zip file before sending it. You can also review the privacy policy by clicking the
icon, selecting About Omnissa Access Desktop, and clicking Privacy Policy.
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