Setup Zebra Printers

Integrate Workspace ONE UEM with the Zebra Print Server

Initiate the integration between Omnissa Workspace ONE UEM and the Zebra print server by sharing the UID and HMAC Tokens between servers and adding the Zebra print server to a dedicated Organization Group from the UEM console. You can enroll a print server to a parent organization group and if required move it to a child organization group using the Change Organization Group option in the List View page.

To integrate Workspace ONE UEM and Zebra print server:

1. Navigate to Devices > Peripherals > Settings > Server.
2. Ensure that the correct Organization Group is displayed at the top of the page.
3. Select Add Print Server.
4. Copy the HMAC Token that was automatically generated.
5. Select the enrollment user associated with the print server from the User ID drop-down menu. Please note that the users created in parent organization group are not available for selection in the child organization group.
6. Enter the Service UID or use the Generate UID option. The service UID should be a 16 to 36 character alphanumeric value (applicable only when manually entered by the IT admin). Once entered on the UEM console, the value has to be copied to the Unique ID for Zebra Server field on the installation page of the Zebra AirWatch connector. Click Save.

Note

a. Use the Zebra AirWatch Connector Installer software to create a new Zebra Print Server for use with Omnissa Workspace ONE UEM. Workspace ONE UEM does not recommend installing the Zebra Print Server and Workspace ONE UEM server on the same hardware. However, you can install both servers within the same firewall (http) or behind different firewalls (https), if desired.
b. UID and HMAC are unique for a user and the related print server and cannot be interchanged with another user.

1. Run the Zebra Connector software on the selected server. IIS must not be installed on the relevant server, as the Zebra connector uses Tomcat as its server. A screen that collects certificate details from the end is displayed.

2. The Workspace ONE UEM Details page displays the following:

   • Zebra Wakeup Location - Zebra endpoint that Workspace ONE UEM needs to connect to, for pushing management commands. This is automatically generated. After the registration process is successful, send this endpoint to Workspace ONE UEM and it must appear on the Print Server page.
   • Workspace ONE UEM Group ID - Group ID of the server where the print server record has been added.
   • Workspace ONE UEM Server Location - Print server application sends its registration request to registration endpoint URL for Workspace ONE UEM, to associate itself within a certain organization group within Workspace ONE UEM.
   • Workspace ONE UEM Token - Copy this into the print server application. This gets automatically generated on UEM console. All subsequent requests from print server are signed with the HMAC Token.
   • Unique ID for Zebra Server- Copy this into the print server application. It is created on the UEM console or created and copied by the IT admin.

3. Select Browse to choose a destination folder, where the downloaded printer server is installed. Select Install.

4. At this point, the certificate request is created and the signed certificate is received back from Zebra.
5. To check if the Zebra Connector has been installed successfully, navigate to the UEM console and check if the ‘Notification Endpoint’ (earlier automatically filled in by the print server as the ‘Zebra Wakeup Location’), has been changed to the URL (It was ‘Pending Registration’ earlier).

Configure a Wireless Connection

Configure a wireless connection using the Connectivity Setup Wizard, that is part of the Zebra Setup Utilities software and this configuration is the first step in establishing the Zebra connection.

Procedure

1. Connect a Zebra printer to any computer that has Zebra Setup Utilities software installed.

2. Launch the Zebra Setup Utilities software.

3. Select the Zebra printer you want to configure.

4. Power on the printer.

5. Select Configure Printer Connectivity.

   The displayed configuration options are dependent on your individual network settings and configuration.

   

6. Select Wireless to enable Wi-Fi, and then select Next.

   

7. Select DHCP.

   This enables the Zebra Print Server to assign a dynamic IP address automatically to the Zebra printer.

8. Enter the Hostname.

   This is the name that is assigned to a Zebra printer connected to your WiFi network and is used to identify the printer when it communicates by the Zebra Print Server.

9. Select On from the Enabled drop-down menu.

10. Select MAC ADDRESS from the Type drop-down menu and select Next.

    

11. Enter the name or Extended Service Set Identifier (ESSID) of the network to which you want to connect the printer in the ESSID text box.

    If you are managing multiple printers in the UEM console, each printer must connect to the same ESSID.

12. Select the correct security protocol for your wireless network from the Security mode drop-down menu.

13. Enter the Security username and Security password for your wireless network.

    One, both, or neither of these fields gets displayed depending on the Security mode selected.

14. Select Next and select Finish.

    

Configure a USB connection

Configure the Zebra printer, with the URL associated with the Zebra print server which allows the printer and the server to communicate with each other.

Setvar are commands used to configure printer operating parameters to specified values. Since command codes and strings vary between printers, go to Zebra’s website, download the manual for the Zebra printer model, and find the list of command codes needed.

To configure the Zebra printer with the URL associated with the Zebra print server:

1. Select Open Communications With Printer. The Direct Communication screen displays.

   

2. In the Direction Communication screen, enter the Weblink location and command codes. The URL in this command is the URL pointing to the location of the Zebra endpoint.

   If any of the following are true, you may need to do more than the basic configuration. In such situations, refer to the Zebra documentation for more information on specific configurations and setvar commands.

   • The remote server that the printer connects to is outside the corporate firewall.
   • The firewall requires a username and a password to access the remote server.
   • The printer requires a proxy to access the remote server.
   • The firewall does not accept initial HTTPS connections (must be HTTP). The format of the basic configuration is as follows (the trailing / is required):

   ! U1 setvar “weblink.ip.conn1.location” 
   “https://<PrintServerURL>/zebra/weblink/”.
   

   

3. Turn off the printer and then turn it on to reset it.

4. In the UEM console, navigate to Devices > Peripherals > List View. The Zebra printer appears online.

Test the Connection

You can test the connection between Omnissa Workspace ONE UEM, Zebra printer and the print server to ensure that the connection is established correctly and accurately.

To test the connection:

1. Navigate to Devices > Peripherals > List View and locate the Zebra printer you connected to the network.
2. Turn On the Zebra printer. The printer should appear in the UEM console within 60 seconds.
3. Verify that the Last Seen column shows the printer to be checked in and is online.
4. Select the printer’s Friendly Name to launch a device summary window.
5. Select Device Query and then select Soft Reset.
6. Select the Event Log tab and verify that the Event Log shows both the Device Query and Soft Reset actions that you initiated.
7. Make sure that the Zebra printer is rebooted.