Setting the Omnissa Access Service Log Level to DEBUG

You can set the log level to DEBUG to log additional information that can help debug problems.

Procedure

1. Log in to the machine.

2. Change to the /usr/local/horizon/conf/ directory.

3. Update the log level in the cfg-log4j.properties, hc-log4j.properties, and saas-log4j.properties files, which are the most commonly-used log4j files for the service.

   1. Edit the file.

   2. In the lines that have the log level set to INFO, replace INFO with DEBUG.

      For example, change:

      rootLogger.level=INFO

      to:

      rootLogger.level=DEBUG

   3. Save the file.

      A restart of the service or system is not required.