Intel Chip To Cloud Integration for Windows on SaaS

Use the new Integrations area of Workspace ONE UEM to integrate your Intel vPro Chip To Cloud (C2C) deployment with Workspace ONE UEM. Intel Chip to Cloud manages those Windows devices that are equipped with Intel vPro chipset. Intel C2C utilizes the Intel Active Management Technology (AMT) to access and act even on those Windows devices that are unresponsive or have a corrupt OS. Integrate the systems so that you can enroll new devices with Intel C2C, view your Intel C2C and your Workspace ONE UEM managed devices and manage those devices from a single console.

Prerequisites

• This feature is only a SaaS offering and is not supported for on-premise at this time
• Supports Windows Desktop devices only
• Enable the Intel Chip to Cloud integration card in Workspace ONE UEM
• Configure the Intel vPro Profile and deploy to devices with Intel vPro
• On the Intel vPro devices Install all necessary drivers and configure Bios settings properly to utilize Intel Chip to Cloud capabilities thru Workspace ONE UEM

Configure the Intel vPro Integration Card

Enabling the Chip to Cloud capabilities begins with configuring your Workspace ONE UEM environment to interact with Intel Endpoints Cloud Services. Workspace ONE UEM will interact with the Intel ECS APIs to create a container and manage device activation and capabilities. Enabling the integration card only requires click-through actions to read the terms and conditions and review of capabilities. Once completed the only remaining configuration is included in the Intel vPro profile and can be deployed to new valid vPro endpoints using the profile deployment flow.

Procedure

1. In Workspace ONE UEM, select the applicable organization group.
2. Go to: Groups & Settings > Integrations.
3. Select Setup on the IntelvPro card to configure the integration.
4. Click Next and read the information regarding the connection to the Intel cloud then Save.
5. Workspace ONE UEM communicates with Intel Endpoint Cloud Services to complete the pre-requisite and enable the Intel Chip to Cloud functionality.
   • Workspace ONE UEM provides the details of the tenant and necessary authentication mechanisms.
   • You can view the time/date of successful configuration on the tab of the Intel vPro Integration card.

Configure the Intel vPro Profile

Configure the Intel vPro profile for Windows platform to allow Intel Chip to Cloud functionality on Intel vPro devices. Using this functionality requires you to configure and enable the Intel vPro profile.

Procedure

1. On the Resources tab, select Profiles.
2. Go to: Devices > Profiles & Resources > Profiles > ADD > ADD Profile > Windows > Windows Desktop > Device Profile.
3. Configure the profile’s General settings.
4. Select the Intel vPro payload from the list.
5. Click Enable.
6. Select the appropriate assignment groups to ensure that the profile is deployed ONLY to devices with Intel vPro.
7. Select Save & Publish.

Run Intel C2C Operations on the Managed Devices From the Console

Workspace ONE UEM lists the Intel Chip to Cloud capabilities in the Device Details View.

Prerequisites

All the devices to be managed by Intel Chip to Cloud must meet the listed conditions.

• The devices must have the Intel vPro chipset.
• The devices must have the Intel AMT firmware, version 11 or later.
• For devices already enrolled, they must have properly configured Intel AMT firmware and OEM Bios.

Procedure

From the Device List View, select one or more Intel vPro enrolled devices to view and use the operations listed in theMore Actionsmenu. The device selection drives the availability of the Intel vPro operations. The console lists available operations depending on the device’s capabilities. Also, device capabilities may be affected by BIOS/Firmware settings.

1. In the Workspace ONE UEM console, go to: Devices > Details to see the Intel vPro capabilities.
2. From the More Actions menu, find the listed operations.
   • Power On
   • Power Off
   • Power Cycle
   • Reset
   • Remote keyboard, video, mouse (KVM) control

Intel C2C Operation Behaviours

• The Intel C2C operations are sent from Workspace ONE UEM to the Intel Endpoint Cloud Service to the device to perform the actions.
• When you select the Remote KVMoperation, this action takes you to a separate tab within Workspace ONE UEM to interact with the device. The appropriate client control mode 6 digit code is required for KVM functionality.

Intel Chip to Cloud Log Files

Intel Chip to Cloud events are recorded in a dedicated log file named IntelModulesExecutor-YYYYMMDD.log. This helps admins quickly locate and analyze relevant logs without sorting through unrelated data. Improved log details also provide deeper visibility into driver versions, service statuses, and client-side operations, improving diagnostic accuracy.