Group Does Not Display Any Members after Directory Sync

Directory sync completes successfully but no users are displayed in synced groups.

Problem

After a directory is synced, either manually or automatically based on the sync schedule, the sync process completes successfully but no users are displayed in synced groups.

Note: Verify that the group is entitled to an application or the group name has been added to an access policy rule. When you add groups and sync them, only group names are synced to the directory. Users that are members of the group are not synced to the directory until the group is entitled to an application or the group name is added to an access policy rule.

Cause

This problem can occur when you have two or more nodes in a cluster and there is a time difference of more than 5 seconds between the nodes.

Solution

1. Ensure that there is no time difference between the nodes. Use the same NTP server across all nodes in the cluster to synchronize the time.

2. Restart the service on all the nodes.

   service horizon-workspace restart

3. (Optional) In the Omnissa Access console, delete the group, add it again in the sync settings, and sync the directory again.