Logging from the Omnissa Access service and the Omnissa Access connector components are available using syslog. The Integration Broker component logs locally. The logs can be collected and reviewed on the server or through a central logging service such as vRealize Log Insight or Splunk. For Omnissa Access connector log-file information, see the Installing Omnissa Access Connector guide.
To send audit logs and system events to vRealize Log Insight, you can download and install vRealize Log Insight Agent on each Omnissa Access node for directions about how to download and install vRealize Log Insight.
Omnissa Access Service Logging
Most service logs are located at Please contact Support for the URL..
| Log | Purpose |
|---|---|
greenbox_web.log | Log which contains all user interface interactions for web and mobile |
horizon.log | Omnissa Access service log which includes Identity Adapters, RabbitMQ, OpenSearch, Ehcache, and other subsystems |
connector.log | Connector log for all authentication methods and integrations with Horizon and Citrix |
cert-proxy.log | Omnissa Access service CertProxy component for Android Mobile SSO |
configurator.log | Requests that the Configurator receives from the REST client and the Web interface |
*Please contact Support for the URL.* | A record of output messages related to update requests during an upgrade of Omnissa Access |
*Please contact Support for the URL.* | The files in this directory are useful for troubleshooting. You can find these files on all virtual machines after an upgrade. |
catalina.log | Apache Tomcat records of messages that are not recorded in other log files |
/var/log/journal/ | iOS KDC logs for Mobile SSO
To retrieve the logs for iOS KDC, run journalctl_UID=1001 --no-pager. |
Syslog Server Setup
To set up a syslog server, see Configure Syslog Servers for Omnissa Access
Integration Broker Logging
Integration Broker logs are located in the following location:
Please contact Support for the URL.
The logs are captured by day and contain all REST API calls made to and by Integration Broker.
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