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July 27, 2026

Monitoring Pool Group Status and Troubleshooting

Use the Horizon Partner Admin Console Resources > Pool Groups page to monitor pool group status and issues across your Horizon Cloud tenants.

Note: The Horizon Partner Admin Console is currently available in Limited Availability (LA) mode only.

Pool groups are an integral part of Horizon Cloud edge deployments. You can monitor the pool group resources of your tenant organizations from the Resources > Pool Groups page, including pool groups with errors, pool groups that are fully maximized, and pool groups that contain agents that are out of date. Select a pool group to explore more information.

Pool Groups page showing status overview and resource issues across tenants

Use the Agent Version Status column to discover which pool groups have agents that are out date and optionally initiate agent update.

While you can see information about pool group load and status for all tenants on the Pool Groups summary page, select a specific tenant from the page to learn detailed information about its pool groups.

Select one of the tenants, for example HCS Tenant1 and examine what actions may be warranted.

Pool group details with configuration, assignments, and status information

Taking Corrective Action on Monitored Tenants

Based on monitoring information, decide if you want or need to open the Horizon Cloud instance of a tenant organization to make specific changes. To open the tenant's Horizon Cloud instance, locate the tenant on the Tenants page in your Partner Admin Console and click Manage in the tenant's Actions column.

More information about Horizon Cloud pool provisioning and agent update is available in the Horizon Cloud product documentation.

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