The Omnissa Access log files can help you debug and troubleshoot. The log files that follow are a common starting point. Additional Omnissa Access service logs can be found in the logs directory. For Omnissa Access connector log-file information, see the Installing Omnissa Access Connector guide.
| Component | Location of Log File | Description |
|---|---|---|
| Omnissa Access Service Logs | Please contact Support for the correct input. | Information about activity on the service, such as entitlements, users, and groups. |
| Configurator Logs | Please contact Support for the correct input. | Requests that the Configurator receives from the REST client and the web interface. |
| Update Logs | Please contact Support for the correct input. | A record of output messages related to update requests during an upgrade of Omnissa Access. Linux. The files in this directory are useful for troubleshooting. You can find these files on all virtual machines after an upgrade. |
| Apache Tomcat Logs | Please contact Support for the correct input. | Apache Tomcat records of messages that are not recorded in other log files. |
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