When using Horizon Agent Direct-Connection Plug-In (formerly View Agent Direct-Connection Plug-In), you might encounter known issues.
When you investigate a problem with Horizon Agent Direct-Connection Plug-In, make sure that the correct version is installed and running.
If a support issue needs to be raised with Omnissa, always enable full logging, reproduce the problem, and generate a Data Collection Tool (DCT) log set. Omnissa technical support can then analyze these logs. For details on generating a DCT log set, refer to Omnissa Knowledge Base (KB) article 1017939.
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