Managing Devices Readme

Find details about managing platform-agnostic devices in Workspace ONE UEM.

Authors and Contacts

Chris VanEpps, technical writer

Current Version on Main

The document in Main currently = Workspace ONE UEM 2209 (under the branch labeled 2207staging)

Current Version on Staging

The version in Staging is the one that correlates to the branch label: 2109staging contains 2109. 2111staging contains 2111, et cetera.

Changes (running log)

• 2406, Feb 2024, applied all the planned navpath changes, including replacing screenshots, for 2406, obligating me to duplicate any 2402 changes that apply. I do this knowing that the effort to account for the 2406 navpaths is far far greater than 2402 changes. Uploaded all changed files (md and images) on June 20, 2024.
• 2402, tbd
• 2310, 10/13/23, Applied export fixes (removed mentions of XLSX) and clarified the custom attribute restriction on Directory Users.
• 2310, 8/29/23, added new H2 to Device List View: Device Check In Processing (TDOC-12506).
• 2306, 7/19/23, Added full listing of Lookup Values plus a link to the KB article that splits them up by UI.
• 2306, 6/22/23, Added note to Device Action Reboot: must employ the block-select method instead of the Global select check box.
• 2306, Added task screenshots and checked SEO.
• 2302, received 2/21/23 (5 days after doc freeze) Tags added as compliance rule.
• 2302, finally accounted for the difference in device profile UI by adding a tech preview section to the regular device profile topic.
• 2212, changed Device Assignments, adding detail and context to the Windows IP range exclusion note.
• 2210, added remedial activate/deactivate instructions to the Compliance Policy List View page, per customer bugzilla.
• 2209, added new device action per TDOC-12091
• 2209, added enrollment use case LFC topics, modified existing enrollment topic to direct traffic to the new content.
• 2209, added new row to Auth tab. Also added new tab "Management Mode"
• 2206, Bugzilla 2977867, specified how enrollment restrictions do not block OOBE enrollments. Added this edge use case.
• 2204, changed two topics affected by the migration from MVC to Angular, small UI attenuations (Huda O.)
• 2203, completed Congree, alt-text, and the last of terminology fixes (disable)
• 2203, TDOC-11483 - added note regarding the revokation of azure tokens.
• 2203, via Mar 7 2022 email from Kevin Sheehan - added note to Device Assignments disqualifying Widnows devices as unsupported.
• 2203, TDOC-11294 - added note regarding Send Push Notification to Device (Hub Services)
• 2203, FCA-198232 - Enrollment Status UI change, from "Registered" to "Pre-enrollment Registration Record"
• 2111, TDOC-10027 - apply customer OG restriction for enrollment, user groups, change OG, add device, and delete OG.
• 2111, removed "technical preview" from Profiles & Profile Resources topic, per Nalina & Alicia.
• 2111, TDOC-10617 - Wipe protection trigger no longer requires manual device deletion on bulk device delete requests.
• 2109, TDOC-10953 - Bug addressing the compliance behavior for checking in and out of shared devcies. Requested Sept 22 for 2109.
• 2107, ENRL-2896 - This "bug" removes the message link in the message tab of Enrollment Status. Requested Sept 3 for 2107, no TDOC.
• 2109, TDOC-9063 - Added note about shift-select in Device List View to the Enterprise Wipe action.
• 2107, Clarifying language re: Block/Remove Managed Apps on "CompliancePolicyRulesAndActions.md"
• 2107, Change to Sample Based Cert Revocation on "CertificateManagement.md"
• 2105, Hub Integration on "ConfigureEnrollmentOptions.md"

Product Information

Workspace ONE UEM is a unified end point management product. Is is a component of Workspace ONE.

Publication Processes Happen From Main or Staging

• Localization: If this document is localized, localization happens from Staging for SaaS releases or in a branch for the applicable on-premises release. The Localization team works off Doc Freezes for SaaS and off on-premises GA day releases.
• Publication: This content is published to docs.omnissa.com from Main to the Workspace ONE UEM landing pages. Main is GA-RTS (release-to-SaaS). It is not published from another branch.

Do not merge a branch unless you are ready to have it published and put into staging or an on-premises release branch for localization.

Versioning

This content is versioned for on-premises releases of Workspace ONE UEM. However, the content in Main is the latest SaaS release.

Reviews

Reviews from PM, Development, and other SMEs happen in the specific branch. When a feature or update is approved by PMs, Development, or SMEs, it is not necessarily merged into Main. We merge into a Staging branch so the guide can be reverted to an earlier publication.