As a Cloud Services Provider, you can modify the email notification settings of the Omnissa Commerce Portal events for your user account and the users in organization. In case you miss an email notification, you can also view two types of system notifications, routine and urgent, in the Commerce Portal.
Email notifications
Modifying the Commerce Portal email notification settings can help you distribute and automate the flow of email notifications towards various recipients based on the following categories of events:
- Contract
- MBO
- Customer-related
- Usage and site
- Account
You can add multiple additional email recipients from your corporate domain for one or all event categories and choose to exclude yourself from the email notifications related to a given category.
With batch email notifications enabled, you can group the notifications of events for selected event categories and choose to send them at a specific interval in a single email.
How do I add additional recipients for email notifications
You can add additional recipients for the email notifications of events sent to your user account. When adding an additional recipient for a given event category, you can choose to exclude yourself from all notifications related to that category.
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On the Commerce Portal toolbar, expand the drop-down menu next to your user name and click Profile.
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Click Email Notifications.
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Click EDIT.
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Add different email recipients for different categories or add one recipient for all of the categories in the Contract text box and select Apply to all categories.
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To no longer receive email notifications for a given category, select Exclude me from the recipient list.
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To confirm modifying your email notification settings, click SAVE.
How do I enable batch email notifications for my organization
You can enable the batch email notification settings for your organization to group the notifications for selected categories of events and send them at a desired interval.
Verify that you are logged in with an account that has the Administrator role assigned.
Important: If the number of events in a given interval is exceptionally high and exceed a certain threshold, you may receive batched emails at a shorter interval than the one you configured.
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On the Commerce Portal toolbar, expand the drop-down next to your user name and click Organization.
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Next to Email Notification Settings, click EDIT.
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Select the check box of the categories of events that you want to batch.
Note: Only the events of the selected categories will be batched and sent together at an interval. Email notifications for deselected categories of events remain unaffected and will be sent individually at the time of the events.
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For each category, enter the interval at which you want batched notifications to be sent.
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Click SAVE.
How do I view the Commerce Portal system notifications
Upon logging in to Commerce Portal you may be presented with two types of system notifications issued by Omnissa - routine notifications and urgent notifications.
Routine notifications are less important Commerce Portal notifications which individual users can choose to never display again or temporarily not display for 7 days. When you log in to Commerce Portal routine notifications always appear in a window with the options to permanently or temporarily skip them. If none of the two skip options are selected, the notifications are displayed every time a user logs in.
Urgent notifications are more important notifications that are always displayed in a banner at the very top of Commerce Portal. Unlike routine notifications, urgent notifications are always displayed for all users without an option to stop displaying them. Urgent notifications are rotated automatically.
To view all Commerce Portal system notifications, both routine and urgent, click the bell icon (
) in the top-right corner of Commerce Portal.
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