Cloud Services Providers and Organizations

To report your Provider progress in the Omnissa Commerce Portal, begin by building your organizations.

What is a Cloud Services Provider

As a Cloud Services Provider with the appropriate role, you use Commerce Portal to report your Partner Connect Program service usage to your Aggregator and process your monthly billing orders based on your contracts and accrued usage. Within Commerce Portal, you can see the status of all your contracts and information about them. You receive notifications about tasks pending your action.

How Do I Manage User Access In My Organization

You use Commerce Portal from the context of an organization. Your organization has a 1:1 mapping with the PRM ID issued to your entity by the Omnissa Partner Network (VPN). As a Cloud Services Provider user assigned with the Administrator role, you add and delete users from your organization, lock or unlock their accounts, modify their access rights or request password resets on their behalf.

Commerce Portal provides your organization with an easy-to-use Identity Access Management (IAM) framework to manage users and their roles. It is your responsibility to ensure that user access to your organization is kept up-to-date.

How Do I Add New Users To My Organization

You can invite new users to your organization and assign role-based permissions to their user accounts.

Verify that you are logged in with an account that has the Administrator role assigned.

Note: You can assign multiple roles to users.

1. On the Commerce Portal toolbar, click Users.

2. Click New User.
   

3. Enter the details of the user, select the roles you want to assign to their account, and click Ok.

The user receives an invitation email to join your organization with instructions about onboarding.

How Do I Remove Users From My Organization

You can remove existing users from your organization.

Note: If you don't want to delete a user, you can deactivate a user account temporarily.

Verify that you are logged in with an account that has the Administrator role assigned.

1. On the Commerce Portal toolbar, click Users.

2. Click the ellipsis-vertical button next to a user's name, and select Delete.
   
   A pop-up window appears, prompting you to confirm the deletion.

3. Click Yes.

The user is deleted from your organization, and can no longer access Commerce Portal.

How Do I Deactivate Users

You can deactivate user accounts in your organization without deleting them. Deactivated users remain in the organization but cannot log into Commerce Portal until reactivated.

Verify that you are logged in with an account that has the Administrator role assigned.

1. On the Commerce Portal toolbar, click Users.

2. Click the ellipsis-vertical button next to a user's name, and select Deactivate.
   
   A pop-up window appears, prompting you to confirm the deactivation.

3. Click Yes.

The user's account is temporarily deactivated and they can no longer log in to Commerce Portal.

To reactivate a user, click the options button next to a user's name and select Activate.

How do I request a password reset for a user

You can request password resets for users in your organization. Users for which you trigger a password reset receive an email with instructions on setting a new password.

Verify that you are logged in with an account that has the Administrator role assigned.

1. On the Commerce Portal toolbar, click Users.

2. Click the ellipsis-vertical button next to a user's name and select Reset Password.
   
   A pop-up window appears, prompting you to confirm the password reset request.

3. Click Yes.

The user receives an email with instructions for resetting their password.

How Do I Download Detailed Information About The Users In My Organization

You can download more detailed information about the users in your organization as a CSV file. Downloaded user information contains additional data about the creator of a user, the time of creation, and the time when a user was last modified.

Verify that you are logged in with an account that has the Administrator role assigned.

1. On the Commerce Portal, click Users.

2. To download the user information of your organization, click Download.

You download a ZIP file which contains two CSV files with detailed information about the active and inactive users in your organization.