Troubleshoot the Horizon Cloud Connector Virtual Appliance Update

The earlier version of the Horizon Cloud Connector virtual appliance is deactivated only at the end of the update process. If any issue occurs with the update process, you can roll back the update to the earlier version of the Horizon Cloud Connector virtual appliance.

Note: When you perform any troubleshooting task, do not unplug the latest deployed version of the Horizon Cloud Connector appliance.

Procedure

1. If the update fails and the earlier version of the Horizon Cloud Connector virtual appliance is still accessible, you can continue to use this version of the virtual appliance. After you check the log files and verify the configuration information of the new Horizon Cloud Connector virtual appliance, you can perform the update task again.

2. If the update fails and the earlier version of the Horizon Cloud Connector virtual appliance is not accessible, perform these steps:

   1. Power off the new Horizon Cloud Connector virtual appliance.

   2. Revert the existing Horizon Cloud Connector virtual appliance to the virtual appliance snapshot taken prior to the update. Verify that the Horizon Cloud Connector virtual appliance is accessible from the Web browser and displays the paired status.

   3. Perform the update task to deploy the latest version of the Horizon Cloud Connector appliance again. If the issue persists, contact Horizon Cloud Support.