Proper software component maintenance is important for the components that comprise your deployed Horizon Edge.
When a product update is upcoming, including Horizon infrastructure products such as Horizon Unified Access Gateway (UAG) and Edge gateway, you will receive an email notification.
You also receive email notifications when each phase of the update process starts, completes, is rescheduled, or is canceled.
When the product update process is complete, you receive an email summary of what was updated.
Note: Delaying a product update can result in Horizon Cloud running an unsupported software version, which is not advised.
To ensure that you receive these important email notifications, add the sender email address to your email allow list.
Horizon Unified Access Gateway (UAG), Edge gateway, and clusters are updated on a rolling basis.
Note: Horizon Unified Access Gateway (UAG) certificate updates and upgrades cause Horizon Cloud sessions to become disconnected and users will need to reconnect.
To view the information related to product update and maintenance in your Horizon Universal Console, click Capacity and then select the Maintenance tab.
If the scheduled maintenance timing does not work for you, contact Support by clicking the Contact Support button on the Maintenance page to reschedule.
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