Monitoring and Managing Notifications

Horizon Cloud uses notifications to inform you of important events to be aware of. There are two ways to access these notifications. The first method allows you to view various console notifications. The second method allows you to manage email recipients and configure notification preferences for console and email notifications.

• Click the notifications bell in the upper right corner of the user interface and respond to any listed console notifications.
• Click Settings in the left pane navigation and then click Manage on the Notification Settings panel.

Viewing Notifications From the Notification Bell Icon

When you click the bell icon located in the upper-right corner of any page, you can see and select listed notifications. Click an individual notification to learn more about that specific notification, or click View All to open the overall Notifications page. The Notifications page displays all of your notifications and can be filtered by using the Manage Columns option. It can also be filtered by notification type and time period.

The following options are available on the Notifications page.

• The History tab displays a list of notifications based on the notification filters. The filter settings are located above the notification list. You can filter notifications by type and time period (up to 90 days).

  You can view details of a notification by clicking the double arrow left icon for that notification. The following information applies to the Notification Details pane.

  • The details include Description, Resource ID, Severity, Status, Time, and Other Channels (which consists of email notifications).

  • The following statuses apply.

    Notification Type	Description
    Active	Notifications that an administrator has not yet addressed
    Dismissed	Notifications that an administrator has determined need no further attention

• The Paused tab displays a list of notifications that are paused. For certain types of high-frequency notifications, such as High Resource Utilization detected across VMs, a Pause Notification option is available, with which you can pause that notification type for up to 72 hours across all channels. The Pause Notification option enables you to address the cause without repeated warnings.

  For these notification types, you receive an email message.

  You have two ways of pausing these types of notifications.

  • Starting from the email message and clicking Temporarily pause notifications, which brings you directly to the notification in the Horizon Universal Console – Notifications History page, where you can click Pause Notification.
  • Starting directly from the Horizon Universal Console and navigating to the Notifications History page, where you can click Pause Notification.

Expiring Active Directory Domain Account Credentials - Notifications

In addition to an in-app notification in the console, the system sends an email notification if one of the following listed service account credentials is about to expire or has already expired:

• Domain bind
• Domain join
• True SSO Enrollment Service Accounts - primary and auxiliary

These emails are indications that you should take the steps to ensure that operations in your Horizon Cloud environment can continue uninterrupted.

Expiring Azure Service Principal Credentials - Notifications

In addition to an in-app notification in the console, the system sends an email notification when your service principal for the primary or secondary provider is about to expire or has already expired. The trigger is based on the expiry date that you provide during service principal onboarding.

Note that if you did not specify an expiry date in the Service Principal section of the Edge definition page when you created the Horizon Edge in Horizon Cloud, you will not receive expiry notices for the service principal application ID or application key.

These email messages are indications that you should take the steps needed to ensure that operations in your Horizon Cloud environment that rely on the Azure service principal can continue uninterrupted.

• Update the application key for the primary or secondary provider that is expiring or has expired.

If you receive a notification that your application key is expiring or has expired for a particular Microsoft Azure service principal, see Update the Application Key for Expiring Azure Service Principal Credentials.

Managing Notification Settings for Preferences and Email Recipients

You can manage notification preferences and email recipients for Horizon administrators and groups in your organization.

1. Log in to Horizon Cloud. See Log in to Horizon Cloud.

2. From the Horizon Universal Console Home page, click Settings in the left pane navigation.

3. From the Notification Settings tile, click Manage to open the Notification Settings page.

4. To specify email recipients by type, click the Email Recipients tab and then click Edit.

   

5. Specify the user types for which you want to manage email preferences and then click Save. The options are Organization owners, Organization admins, and Organization members.

   By default, email notifications are sent to Horizon organization owners, organization administrators, and organization members. You can change this default setting by opting-out specific groups from receiving Horizon-related email communications. You cannot opt-out organization owners from the email recipient list.

6. (Optional) If you choose to add email recipients that do not belong to one of the user types, in the Additional Email Recipients section, click Add and start typing an email address of a recipient and select the address you want as it appears.

   

7. To enable or disable notification type settings, click the Preferences tab on the Notification Settings page.

   

   The available options for Console and Email notifications are listed below. Expand each type to make your selections.

   • Accelerator
   • Agent
   • App Volumes
   • Desktops and Published Applications
   • End User
   • Horizon Edge
   • Image
   • Maintenance and Upgrades
   • Organization General

   Note that there is an Enabled, Partially enabled, and Disabled banner next to each category name to provide at-a-glance status information. An example of a partially enabled option is shown below:

   

8. To save your changes, click Save All and then confirm your changes as prompted.