August 11, 2026

Types of Notifications That Can Be Sent from Workspace ONE Hub Services

You can create custom notifications from the Hub Services console Notifications page that display in the Workspace ONE Intelligent Hub app. In addition, you can create custom notifications with the Workspace ONE Notifications Service API.

Note: By default, Hub Services notifications are delivered to users' devices as push notifications. When the Email Recipients audience type is selected and an SMTP server has been configured in Hub Services, notifications are also delivered to users' email inboxes. Push notifications remain mandatory and are sent regardless of whether email delivery is enabled. See Configure SMTP Settings for Hub Services.

Notifications	Description
New Apps Available Notification	A New App notification to inform users about new apps that are granted to them is available with the Workspace ONE Intelligent Hub app. A new app notification message is automatically generated in Hub Services and sent weekly to employees. Users can select new apps and save them to their device from the notification message. If you do not want employees to receive the weekly notification, you can deactivate the New App Notifications setting in the Notifications Settings page. The new app notification message template cannot be modified.
Custom Notification	You can create custom notifications and set a notification priority in the Notification wizard in the Hub Services console or with the Notification APIs. When you use Notification wizard, two notification types are listed. Actionable. Actionable notifications require a user to take an action such as taking a mandatory training or approving an expense report. Select Actionable to send a notification that requires your users to respond in the notification. You can configure one to three actionable buttons when you create the custom notification. In the Additional Details section, you can add details about the notification. Additional details display in a label/ description format after the message. You can assign a due date that includes a day, time, and time zone by which the required action needs to be completed. The date displays on the notification card so users can see the when the action is required. Informational. Informational notifications are notifications that do not require the reader to take action on the notification. New app notifications are displayed as informational notifications. To use the Notification API to create custom notifications, go to the Workspace ONE Notification Service API page. When you create a notification, you can set the priority of the notification as either Standard, High-Priority, or Urgent. Standard. Notifications are sent as standard by default. When standard notifications are read or cleared from the screen, the notification count is reduced. High- Priority. Notifications that are sent high-priority are displayed at the top of the For You notifications page within the Priority section. The notification count does not reduce until users mark the notification as read or act on the notification. Urgent. Notifications that are sent as urgent are considered extremely important notifications that proactively alert users and require immediate attention or response. Users cannot proceed to another screen within the Intelligent Hub app until they take action on the notification. You can target custom notifications to specific audiences, or you can send the notification to all employees in your organization. See Creating Custom Notifications in Workspace ONE Hub Services. You can create notifications in the notification Description by toggling on Use Rich Text Formatting. Rich text notifications support bold, underline, italics, colors, bulleted lists, and numbered lists. Note: Rich text formatting used in the notification description does not display in all instances. For example: Browsers display rich text formatting of the notification description. However, mobile devices display a plain-text version of the notification description in-app. Push notifications are presented in plain text when the notification appears on your native notification center, lock screen, and such. Rich text formatting is presented on the expanded notification, while the short-form notifications on the For you tab are presented in plain-text.
Persistent Notifications	Send persistent notifications when you want to alert users and you don't want them to dismiss the message. A persistent notification, also called a sticky notification, displays at the top of the For You page in the Workspace ONE Intelligent Hub app or Hub portal. Users cannot dismiss a persistent notifications, and it displays at the top of the For You page until the notification expires. If users receive more than one persistent notification, only the latest persistent notification is displayed. When that persistent notification expires, the next persistent notification that has not expired is displayed. After a persistent notification expires, it is moved to the History page. You create persistent notifications in the Notifications Service API. When you create the persistent notification in the API, you set the expiration date within the sticky object. See the Persistent Notification topic in the Workspace ONE Notifications Service API Documentation, and the hero card schema for more information.

Notifications

Description

New Apps Available Notification

A New App notification to inform users about new apps that are granted to them is available with the Workspace ONE Intelligent Hub app. A new app notification message is automatically generated in Hub Services and sent weekly to employees. Users can select new apps and save them to their device from the notification message. If you do not want employees to receive the weekly notification, you can deactivate the New App Notifications setting in the Notifications Settings page. The new app notification message template cannot be modified.

Custom Notification

You can create custom notifications and set a notification priority in the Notification wizard in the Hub Services console or with the Notification APIs. When you use Notification wizard, two notification types are listed.

Actionable. Actionable notifications require a user to take an action such as taking a mandatory training or approving an expense report. Select Actionable to send a notification that requires your users to respond in the notification. You can configure one to three actionable buttons when you create the custom notification. In the Additional Details section, you can add details about the notification. Additional details display in a label/ description format after the message. You can assign a due date that includes a day, time, and time zone by which the required action needs to be completed. The date displays on the notification card so users can see the when the action is required.
Informational. Informational notifications are notifications that do not require the reader to take action on the notification. New app notifications are displayed as informational notifications.

To use the Notification API to create custom notifications, go to the Workspace ONE Notification Service API page.

When you create a notification, you can set the priority of the notification as either Standard, High-Priority, or Urgent.

Standard. Notifications are sent as standard by default. When standard notifications are read or cleared from the screen, the notification count is reduced.
High- Priority. Notifications that are sent high-priority are displayed at the top of the For You notifications page within the Priority section. The notification count does not reduce until users mark the notification as read or act on the notification.
Urgent. Notifications that are sent as urgent are considered extremely important notifications that proactively alert users and require immediate attention or response. Users cannot proceed to another screen within the Intelligent Hub app until they take action on the notification.

You can target custom notifications to specific audiences, or you can send the notification to all employees in your organization. See Creating Custom Notifications in Workspace ONE Hub Services.

You can create notifications in the notification Description by toggling on Use Rich Text Formatting. Rich text notifications support bold, underline, italics, colors, bulleted lists, and numbered lists.

Note: Rich text formatting used in the notification description does not display in all instances. For example:

Browsers display rich text formatting of the notification description. However, mobile devices display a plain-text version of the notification description in-app.
Push notifications are presented in plain text when the notification appears on your native notification center, lock screen, and such.
Rich text formatting is presented on the expanded notification, while the short-form notifications on the For you tab are presented in plain-text.

Persistent Notifications

Send persistent notifications when you want to alert users and you don't want them to dismiss the message. A persistent notification, also called a sticky notification, displays at the top of the For You page in the Workspace ONE Intelligent Hub app or Hub portal. Users cannot dismiss a persistent notifications, and it displays at the top of the For You page until the notification expires. If users receive more than one persistent notification, only the latest persistent notification is displayed. When that persistent notification expires, the next persistent notification that has not expired is displayed. After a persistent notification expires, it is moved to the History page. You create persistent notifications in the Notifications Service API. When you create the persistent notification in the API, you set the expiration date within the sticky object. See the Persistent Notification topic in the Workspace ONE Notifications Service API Documentation, and the hero card schema for more information.

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Types of Notifications That Can Be Sent from Workspace ONE Hub Services

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