The activation flow for Hub Services depends on whether you are a new customer or an existing customer.
New Customers to Workspace ONE
Hub Services is activated automatically as part of the Workspace ONE instance provisioning process for new customers. Workspace ONE UEM, Omnissa Access, and Hub Services consoles are connected together, and the Hub catalog is enabled for the Workspace ONE Intelligent Hub app.
In the Hub Services console, you set up Hub Services for your organization and enable Hub Services functionality within the Workspace ONE Intelligent Hub app.
Existing Cloud Workspace ONE UEM Customers
If you are an existing Workspace ONE UEM customer, you received an email that includes a link to your Omnissa Access cloud tenant. If you did not access your Omnissa Access cloud tenant in a timely manner, your access link might have expired. To reactivate your tenant account or to retrieve your tenant URL, admin name, and password, contact either your Workspace ONE Support team or your account administrator. After you receive the tenant information, you can activate your Hub Services account in the Workspace ONE UEM console. See Activate Hub Services for Existing Workspace ONE UEM Customers.
After Hub Services is activated, your next step is to go to the Hub Services console to configure the catalog view, add your logo and company branding colors, and enable other functionality.
Make sure that the Hub catalog is enabled and the correct authentication methods are configured. See Setting up the Workspace ONE Intelligent Hub App Catalog in Hub Services.
Existing and New Omnissa Access Customers
Customers who are using Omnissa Access in the cloud or as an on-premises deployment can use Hub Services capabilities in a web browser without integrating with Workspace ONE UEM. No additional setup is required. Go to the Hub Services console from the Omnissa Access console, Integrations > Hub Configuration page to launch Hub Services to access the Hub Services console. You can add your logo and company branding and enable other Hub Services functionality.
To use Hub Services capabilities with the Workspace ONE Intelligent Hub app, Omnissa Access must integrate with Workspace ONE UEM. See Setting Up Hub Services for Your Organization.
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