Meet the following requirements for using the Help Desk feature of Horizon Cloud for a Horizon 8 environment:
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Ensure that you have Horizon Connection Server with version 2212 and above.
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Ensure that you have a Horizon Universal License for your deployment.
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Onboard Horizon 8 Edge to Horizon Cloud.
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Ensure that your identity provider is synced with the Horizon Control Plane. SID sync is required.
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Enable agent monitoring.
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Ensure that the account used for pairing Horizon Connection Server has secondary credentials added in the Horizon Connection Server. The addition of the secondary credentials enables search for users or groups from one-way trusted domains. To be able to view data for a one-way trusted domain user in the User Search, you must add the one-way trusted domain in the Horizon Universal Console.
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Ensure that the account used to connect to Horizon Connection Server has Manage Reboot Operation (
MACHINE_REBOOT) and Manage Sessions (MANAGE_VDI_SESSION) privileges.
After you meet these prerequisites, you can use the Horizon Universal Console's search and Help Desk features in your Horizon 8 environment.
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