If Horizon Cloud has an outage, the potential impact on your Horizon Cloud deployment is described below. You can check the status of the Horizon Cloud services at https://status.workspaceone.com.
Impacts if a Capacity Provider is Unavailable
The Horizon Cloud service supports multiple capacity providers. Outages are typically isolated to the affected provider and customer environment.
Careful disaster recovery planning should be considered as part of your Horizon Cloud deployment. For related information, see Providing Disaster Recovery for Horizon and Capacity Providers.
In the event of a capacity provider outage, note the following:
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End user access: Users connected to the impacted capacity provider will be unable to access their Horizon Cloud virtual desktops and RDSH farms (session-based desktops and published applications). Users with resources on unaffected capacity providers will retain access.
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Redundancy: To minimize disruption, configure pool groups across multiple providers to ensure availability during outages. For related information, see Pool Groups.
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Administrative access:
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Administrators cannot provision new desktop assignments or RDSH farms in the affected provider.
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Existing desktop assignments or RDSH farms within the impacted subscription cannot be modified.
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Customers should monitor their capacity providers for availability and work with their vendors in the event of an outage.
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Impact if Horizon Cloud Control Plane is Unavailable
The Horizon Control Plane hosts the Horizon Universal Console, which administrators use to manage Horizon Cloud and Horizon 8 environments. To ensure high availability, these services are deployed in a public cloud using a resilient architecture. For related information, see Horizon Control Plane and Horizon Universal Console.
In the event of a Horizon Control Plane outage, note the following:
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End user access: An outage to the Control Plane does not impact the Universal Broker function of Horizon Cloud. End users can still access their virtual desktops, RDSH session-based desktops, and published applications as long as another regional Horizon Cloud instance is still available. For related information, see Horizon Control Plane Service Resiliency.
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Administrative access:
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Customers with Horizon Cloud capacity will be unable to manage or login to Universal Console. However, end-user access through Universal Broker remains unaffected as long as another regional instance of Universal Broker remains available.
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Customers with Horizon 8 capacity connected to the cloud will be unable to log into the Universal Console to manage their environment. Despite this, end users can still access their desktops and applications. Additionally, the on-premises Horizon Console remains operational for administrative tasks.
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The Universal Console cannot be used to diagnose or troubleshoot Horizon Cloud Providers in the customer environment.
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The Universal Console cannot be used to add new Horizon Cloud providers as additional capacity to the environment.
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The Universal Console will have limited visibility to the Horizon Cloud providers deployed in the customer environment.
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