Investigations let you track, collaborate, and perform root cause analysis (RCA) within your Omnissa Workspace ONE Experience Management solution.
How can you use Investigations?
You want to perform a root cause analysis (RCA) of an issue in Omnissa Intelligence, but you need more than dashboards and reports. You want to track performance through easy-to-understand KPIs (key performance indicators), collaborate through comments and shared objects, and look at what worked in the past so you can apply that knowledge to the present. Investigations is the tool for your RCA.
Where are Investigations?
Find Experience Management Investigations in Intelligence at Workspace > Experience Management > Investigations.
How do Investigations work?
Within a single workspace in your Experience Management solution, you can select the object you want to analyze and fix, see its relevant performance indicators and a dedicated custom dashboard, create workflows, communicate and collaborate with other Intelligence admins, and review past RCAs to repeat successes and avoid failures.
Create an Investigation
In the Experience Management solution, create Investigations related to three types of issues – Device Health, Desktop Apps, and Mobile Apps.
- Go to Workspace > Experience Management > Experience Score.
- Select the type of Investigation you want to create, Devices, Desktop Apps, or Mobile Apps on the Physical tab.
- Select + Investigation.
- Enter a name and include objects to associate with the Investigation - an app, app versions, a single device, or multiple devices.
Solve problems with a dedicated custom dashboard
You can create a custom dashboard within the Investigation so that there is a dedicated place for analyzing data using the Related Dashboards section. This dashboard does not display on Recent Dashboards, so it does not clutter that section of the product.
Associate workflows with Investigations
After you determine the root cause of a user experience problem, use a workflow to push the fix to users. This workflow lives within the Investigation so that you can track KPI improvements and monitor the workflow in a single pane of glass. When you close an Investigation, the system deactivates the associated workflows.
Leave notes and collaborate
Admins can comment and leave notes and findings within the Investigation record to help with the RCA process. Bringing comments into the console adds to the single workspace, RCA narrative.
Access records of past actions with the audit log
A problem can arise when you have to create lots of one-off, custom dashboards to perform RCA. These custom dashboards can clutter Recent Dashboards. When you delete these custom dashboards to clean your space, you have no record of the actions you took to solve the problem. Use the Audit Log tab in the Incident to see an audit trail of identified problems and solutions by Workspace ONE admins.
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