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September 1, 2026

Surveys

Micro-Surveys (or Surveys) are questionnaires admins create in Omnissa Workspace ONE Experience Management and send as notifications in Omnissa Workspace ONE Intelligent Hub to users to help gauge user sentiment and satisfaction. Users submit their responses in Intelligent Hub and Omnissa Intelligence displays the results. Admins interact and analyze the survey results in dashboards to get insight on deploying and managing resources that employees want to use and that help them be productive.

How can Surveys help the employee experience?

Publish surveys to get data and feedback about your resources. Surveys can ask about app performance or device health. With this feedback, you can make better choices about the resources you fund and support. Here is a use case example.

  • Use Case: IT wants to know why employees aren't using a preferred app.
    After rigorous acceptance testing and security audits, IT deployed a required productivity app that maintained the department's bottom line. However, IT does not see the adoption and engagement that it expected. IT wants to know if users are using another unsanctioned app and why?
  • Publish a Survey: Find out why employees aren't using the preferred app.
    Use the MAU (monthly app usage) widget to find app users that are causing monthly app usage to decrease by 30%. Then, create a survey targeted to these users. Format the survey to ask about their satisfaction or dissatisfaction with the preferred app and what app they are using instead.

In this example, the IT department now has feedback from users and can decide how to best support and deploy resources.

Components work together to create and deploy surveys

Surveys for Experience Management use several Workspace ONE components to publish, collect data, and display results.

  1. Admins create a survey in Intelligence.
  2. Admins publish the survey.
  3. Intelligence sends the survey to the Workspace ONE Intelligent Hub app on devices.
  4. Users complete the survey in the Hub, and the Hub sends the responses back to Intelligence.
  5. Admins monitor and analyze the responses using widgets on the Intelligence Experience Management Surveys page.

Surveys and localization

The system can localize surveys in certain languages other than English for questionnaires that use pre-configured question and answer formats. The system does not localize custom questions and answers. The system does allow the manual entry of custom questions and answers in the language of your choosing.

Prerequisites

To use surveys, meet the listed requirements and use the listed systems.

  • You can send surveys to the listed Workspace ONE Intelligent Hubs.
    • iOS, version 22.02 or later
    • macOS
    • Windows
    • Android, version 22.08 or later
  • You must use Omnissa Workspace ONE Hub Services.
  • You must be a super admin or be assigned an Automator role to create and publish surveys. If you are assigned an Administrator role, you can create surveys, but you can not add workflows to them or publish them. Super admins are assigned all RBAC (roles based access control) permissions. For details on RBAC, see Accounts Management.
  • You can create surveys directly from widgets, but you must use the listed data types. The listed data types are the only data type filters that support filtering to target specific devices.
    • Workspace ONE UEM > Devices
    • Workspace ONE UEM > Apps
    • Intelligence > Device Activity
    • Intelligence > App Activity

Where can users find surveys in the Hub app?

Your device users can find their survey notifications in the Workspace ONE Intelligent Hub app, on the For You tab. They select the notification and open the survey. After they complete their responses, they submit the survey.

How do you configure a survey?

To use surveys, you first set notifications and then define the questionnaire for the survey. Then, use a workflow to deploy the survey. Analyze survey results displayed on the Surveys page of the Experience Management Solutions area, and interact with the data in the survey's details view.

Note: The Urgent priority for surveys is not supported for the Intelligent Hub for macOS or for the Intelligent Hub for Windows.

  1. In Intelligence, go to Workspace > Experience Management > Surveys.
  2. Select Create.
    If you have not authorized your Hub Services connection, you can do it now using the Set up Workspace ONE Hub Services wizard.
  3. Select Start on the Set Up Survey tab.
  4. On the Settings tab, enter a name for your survey, select a category, and select a language.
    Note: The system displays pre-configured questions and answers depending on the Category of your survey.
  5. Configure how you want users to get notified about the available survey on the Notification tab. See your notification selections in the Preview pane.
    • Select a priority for the survey. The priority dictates where the notification displays in the Workspace ONE Intelligent Hub.
      • Standard - This notification displays in the Actionable section of the Workspace ONE Intelligent Hub.
      • High-Priority - This notification displays in the Priority section, above notifications, in the Workspace ONE Intelligent Hub.
      • Urgent - This notification displays as a pop-up on user devices. Users must act on the pop-up before they can perform other tasks in the Hub app. This priority is not supported for use on the Intelligent Hub for macOS or on the Intelligent Hub for Windows at this time.
    • Enter the title for the survey. Your users see this title in the Workspace ONE Intelligent Hub.
    • Enter a description of the survey. Your users read this Body text and decide if they want to respond to the survey so consider how you craft the text.
    • Use Take Survey or enter your own text that the system displays on the button used to start the survey.
  6. Configure the Questions tab. Select up to five (5) questions from a pre-configured list or enter up to five (5) custom questions.
    • Use the Preview pane on the Survey tab to see how the system formats questions.
    • To use a pre-configured question, select the Custom Question string in the Question text field to display a drop-down list.
    • If you use pre-configured questions, the Question Type and Answer Choices are also pre-configured.
    • If you use a Custom Question, enter the question in the text field and select the Question Type. Select between Single Choice, Multiple Choice, Net Promoter Score (NPS), and Free Form Text.
    • The Answer Choices available are dependent on the question type.
    • You can select up to ten (10) answer choices.
  7. Use a workflow to schedule the deployment of the survey to the Workspace ONE Intelligent Hub. You do not have to configure the workflow immediately. You can save the survey as a draft and create the workflow when you are ready to deploy.
    1. Name - Enter a name for the workflow.
    2. Trigger - Configure filters for the workflow engine that trigger it to run the workflow.
      Important: The system deploys surveys only once to devices that meet the filters in the workflow when you configure a Manual trigger. A Manual trigger deploys the workflow on-demand.
    3. Filter Rules - Define the trigger the workflow engine monitors for a state change.
    4. Action - Define what the workflow engine does when it identifies configured triggers.
      • The default action is the Workspace ONE Hub Services > Send Surveys.
      • You can configure other available services.
        • Workspace ONE UEM
        • Intelligence
        • ServiceNow
          You must have an authorized ServiceNow connection to use this service.
        • Slack
          You must have an authorized Slack connection to use this service.
    5. Save your workflow.
  8. Select Publish Survey to deploy the survey to the Workspace ONE Intelligent Hub app on devices.

Survey analytics

Users receive, interact, and send surveys in the Hub app, so surveys use the Workspace ONE Hub Services notification framework to display survey analytics. On the Surveys page, select a survey in the list to see the survey's Overview, Results, Total Analytics, and Unique Analytics.

Types of events

For events displayed on the analytics tabs, the system looks for specific actions or behaviors as the system and users interact in the Hub Services notifications framework. After the system identifies that actions and behaviors have occurred that equal an event, the system logs the event. Events include the listed actions and user behaviors.

  • Actioned: The system logs this event when the user completes the requested action successfully.
    • The system notes what action was taken. For example it notes if the user selected a specific menu item.
    • Failed actions are not logged as Actioned events.
  • Dismissed: The system logs this event when the user dismisses a notification selecting the X in the top right corner of a notification card. Dismissing a notification moves it to the History section of the Hub app.
  • Opened: The system logs this event when the user selects and opens a notification to see the details.
  • Viewed: The system logs this event when a notification displays for the user on the For You tab. However, if the user is on the For You tab and the notification hasn't yet reached the viewing area of the Hub app, the system does not log a Viewed event. Viewed is the only event that is dependent on displaying in a specific area to be logged.

What's on the analytics tabs?

The Total Analytics tab and the Unique Analytics tab both display counters, an activity timeline, and widgets to facilitate interacting with the data. Users may perform an action multiple times, so to help highlight singular and unique events, use the Unique Analytics tab.

  • Counters: Find when a survey was sent, how many surveys were sent, and the success and failure rates for sending the survey.
  • Activity Timeline: This graph depicts when an event, Viewed, Opened, Actioned, or Dismissed occurred for the selected survey.
  • Actions Breakdown: This widget visually depicts the number of actions and the actions taken that occurred over a set time period. You can quickly see the days when there are increases in actions.
  • Views By Platform: The widget visually depicts the number of views by platform over a set time period. Quickly see spikes in views for your supported platforms.

Survey states

Surveys have several states so you can quickly identify their statuses.

  • Draft - Drafts have not been sent to users. Draft surveys need survey content configured or they need a workflow added to them.
  • Expired - Expired surveys are older than 90 days.
  • Inactive - Inactive surveys are marked when the Hub Services integration is de-authorized while the survey is published. When someone de-authorizes the Hub Services connection, all surveys move to an inactive state and the system stops collecting responses for published surveys. If you re-authorize the integration, surveys remain marked as Inactive, but Intelligence starts to collect responses submitted by users for published, non-expired surveys. You can view results in the Surveys > Overview tab.
  • Published - Published surveys are active surveys that were sent to users and the system is actively collecting survey responses. They are active for 90 days.

Survey limits

The amount of surveys allowed depends on the survey's state, Published, Draft, Inactive, or Expired. You can save up to 50 Published surveys in Intelligence. surveys are active for 90 days after publication. After 90 days, survey notifications expire and the system removes them from the Hub app.

You can have as many Drafts, Inactive, or Expired surveys as you need.

Survey actions

Perform several actions on your surveys so you can quickly create new ones, edit existing ones, or remove old ones.

  • Delete - Delete surveys to make room for published surveys or to remove inactive, expired, or draft surveys that are no longer relevant.
    • Deleting published or inactive surveys that have not expired (90 days) does not remove the survey notification from the Hub app. Rather, this deletion removes the record of the survey from the Intelligence console.
    • You cannot view the results for deleted published or inactive surveys.
  • Duplicate - Duplicate surveys to use an existing one as a quick template for a new survey.
    • Edit the copied settings to make the survey unique.
    • A duplicated survey must have a unique name. The system does not allow duplicate survey names.
  • Edit - Edit surveys until you are ready to deploy. Then, use a workflow to deploy and publish the workflow to the Hub app.

Where can you find survey results?

As users take the survey, Intelligence ingests and displays results in dashboards on the Surveys page.
Note: If you do not see results, refresh the browser.

  • Find the following widgets in the Workspace > Experience Management > Surveys > Overview tab.
    • Total Surveys Attempted
      This widget identifies the number of surveys Intelligence has sent. This number does not represent every device that has received the survey because the system does not receive this information from devices.
    • Total Surveys Responded
    • Survey Response Rate
    • Surveys Taken Over Time
  • On the Workspace > Experience Management > Surveys > Results tab, use the chart breakdown to find information for each survey question.
    • Expand the question to view its unique data.
    • In the details view, you can find data for User GUID, User Name, Event Time, and Responses.

Survey behaviors

Consider these behaviors when you deploy a survey.

  • Users must answer all questions in a survey or they cannot submit it.
  • Users cannot re-take a survey they have already submitted.

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