Virtual Machine Timelines

Omnissa Workspace ONE Experience Management for Horizon offers Virtual Machine (VM) Timelines to help you monitor and troubleshoot your Horizon experiences. Available telemetry includes CPU, memory, user, application performance, and VM and Horizon Client network data displayed over customizable time ranges.

Required subscriptions and components

Have the Workspace ONE Experience Management for Horizon subscription.
Use the Experience Management for Horizon agent v24.12 or later.
Use Horizon 2412 or later components for Connection Server and Horizon Agents.

Supported platforms

Experience Management for Horizon works for the Windows platform.

Use cases

VM timelines can help with the listed Support and Service Desk use cases.

Search for and find a Horizon virtual machine (VM) in seconds.
Summarize a VM's issues with CPU, memory, application performance, and VM and Horizon Client networks. View the issues within seconds to troubleshoot why the VM is having a poor experience.
Quickly filter all occurrences of a VM issue to view them in an event log.

Use the Search feature to enter Horizon VM names and find their session information.

At the top of the Intelligence UI, place your curser in the Search text field.
Select the Devices tab and enter two characters of the VM's name.
Look for the Horizon header.
Select the VM to access the VM's timeline.

VM timeline tabs

When you navigate to the VM timeline, access information on the tabs to help research and troubleshoot events.

Timeline

Use this tab for predefined views that visualize events.

Select a Saved views option to add telemetry contributor rows for VM, Sessions, and Apps or to add or hide metrics using the Edit Metrics menu option.
Customize the date range to see issue details.
- Select a time interval to aggregate the timeline data.
- Interval options are automatically updated based on time range and date range selection.
- By default, the system selects the Interval for the lowest available data aggregation. This selections gives the timeline the highest data fidelity for the selected time or date range.
Interact with data by hovering over data points.
Select data points in the CPU Usage and Memory contributor rows to see details concerning these events.

Events

Use this tab to see a list of issues as a report or quick reference during research.

Use the Filters to customize the list and to display data specific to your research.
Events in this log are specific to Experience Management for Horizon and are not associated with other Omnissa products at this time.

Properties

Use this tab to see the current state data of the VM and the user. Find metrics for logon times, OS version, VM type, Edge/Pod names, and last seen.
The Properties tab gives you basic information concerning the virtual machine and its user.

Interact with data

Interact with data in a VM timeline using the widget components. Use the Saved Views area to display data according to views. You can access more details for CPU Usage and Memory contributors by selecting data points in these rows.

Network connectivity map views

Use the network connectivity map view to get a visual line of site to a virtual machine's connectivity from the Horizon Client to the virtual desktop.
The subway map view opens in a tray and displays information concerning the Horizon user session's network.

This view also offers information about the Unified Access Gateway, the Connection Server, and the applicable VM.

To access the view, work in a VM timeline.

In the VM timeline, go to a network metric, like LAN Latency, and look for a red marker in the bar graph.
Select the red bar, which is identifying poor LAN latency data, to display and expand the network connectivity view in the right tray.

Saved views

By default, a VM timeline opens using the Issues view to provide a focused view of the telemetry that has exceeded the configured Poor threshold level.
To see a complete list of telemetry and top applications, select the Overview tab.
Other available views are Top Apps by CPU, Top Apps by Memory, Top Sessions By CPU, and Top Session By Memory.

Timeline and activities

Contributor rows within a view visualize data as telemetry data points over the selected time and date range.

Timelines are illustrated using trend lines and block or dot indicators.
- Timeline colors change according to the threshold range.
- The blocks and dots are color coded to intensity, where light colors indicate a lower intensity or number.
Get expanded details of a VM's CPU Usage and Memory telemetry.
- Hover over and select a data point in the CPU Usage or Memory contributor row.
- Selection opens a tray on the right side.
  - Top Apps tab: Offers details on different applications driving the machine's overall CPU or memory use.
  - Sessions tab: Offers information on the VM user's session.
- Not all telemetry contributors support the additional details page at this time.

Edit metrics

Select the Edit Metrics menu option to customize the telemetry contributors you want to see or hide from the timeline in most of the Saved views except the Issues view. Edit metrics lets you add or hide contributors to help you visualize useful data.

VM, Apps, and Sessions tabs: Add or remove applications, VM, and session performance telemetry from the timeline. These additions and removals do not persist after you leave the VM timeline.
Sessions tab: Hide or display the Protocol Latency contributor in the timeline and the system can save this edit and persist it.