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2026 年 9 月 1 日

Relative Device Experience Score

Use these data definitions for the Relative Device Experience Score entity in Omnissa Intelligence to build custom dashboards, reports, widgets, and automations based on device scoring data.

  • Entity category: Employee Experience
  • Entity: relative_device_experience_score
  • Data refreshes weekly. Each record represents one device's scores for a completed scoring group.

App contributors

Top applications contributing to experience issues on the device over the scoring window.

Friendly NamePropertyDefinitionTypePlatformExamples
Top 5 Boot Degradation Appstop_5_boot_degradation_appsTop 5 applications contributing to boot performance degradation, with event counts.StringmacOS and WindowsAntivirus (2)
Top 5 Crashed Appstop_5_crashed_appsTop 5 applications with the most crash events on this device over the scoring window, with event counts.StringmacOS and WindowsChrome (12), Slack (4)
Top 5 Hanging Appstop_5_hanging_appsTop 5 applications with the most hang events on this device over the scoring window, with event counts.StringmacOS and WindowsOutlook (7)
Top 5 Shutdown Degradation Appstop_5_shutdown_degradation_appsTop 5 applications contributing to shutdown performance degradation, with event counts.StringmacOS and WindowsBackup Agent (1)
Top 5 Unresponsive Appstop_5_unresponsive_appsTop 5 applications with the most unresponsive UI events on this device over the scoring window, with event counts.StringmacOS and WindowsTeams (3)
{.filterTable}

Device identifiers

Fields that identify the device and its organizational context.

Friendly NamePropertyDefinitionTypePlatformExamples
Cost Centercost_centerCost center code associated with the device's enrolled user.StringmacOS and WindowsCC-1042
DepartmentdepartmentDepartment associated with the device's enrolled user.StringmacOS and WindowsEngineering
Device Friendly Namedevice_friendly_nameUEM-assigned human-readable label for the device.StringmacOS and WindowsDESKTOP-OPS-089
Device GUIDdevice_guidUnique identifier for the device, used to join score records to device entities.StringmacOS and Windowsa1b2c3d4-...
Device Modeldevice_modelModel name of the device.StringmacOS and WindowsLatitude 5540
Device Namedevice_nameReported hostname or computer name for the device.StringmacOS and WindowsDESKTOP-OPS-089
Device Tagsdevice_tagsTags assigned to the device.StringmacOS and WindowsExecutive, Finance
Enrollment Dateenrollment_dateDate the device was enrolled into UEM.TimestampmacOS and Windows2024-01-15
ManufacturermanufacturerHardware manufacturer of the device.StringmacOS and WindowsDell
Organization Group Hierarchyorg_group_hierarchyFull organization group hierarchy path for the device.StringmacOS and WindowsGlobal > US > West
Organization Group UUIDorg_group_uuidUnique identifier of the organization group the device is assigned to.StringmacOS and Windowsabc123...
OS Version Friendly Nameos_version_friendly_nameHuman-readable display name for the device's operating system version.StringmacOS and WindowsWindows 11 23H2
OS Versionos_versionOperating system version string reported by the device.StringmacOS and Windows10.0.22631
Physical Memoryphysical_memory_bytesTotal physical memory of the device in bytes.NumericmacOS and Windows16.00 GB
PlatformplatformOperating system platform for the device score record. Allowed values: Windows, macOS.StringmacOS and WindowsWindows
ProcessorprocessorProcessor model of the device.StringmacOS and WindowsApple M3 Pro, Intel(R) Core(TM) Ultra 5 236V
User Group UUIDsuser_group_uuidsList of user group identifiers the enrolled user belongs to.StringmacOS and Windows[uuid1, uuid2]
UsernameusernameUEM enrollment username associated with the device.StringmacOS and Windowsjsmith
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Device scores

Top-level score and classification fields for each device per scoring window.

Friendly NamePropertyDefinitionTypePlatformExamples
Current State Streak (Weeks)current_state_streak_weeksNumber of consecutive weeks, including this week, that the device has had the same device scoring category.IntegermacOS and Windows3
Data SufficiencyData_sufficiencyIndicates whether the device had sufficient activity data to be scored. Default is 24 hoursBooleanmacOS and WindowsSufficient
Device Critical Feature Namedevice_critical_feature_nameThe metric most responsible for the device's low score in the scoring window.StringmacOS and WindowsCPU Total Time
Device Critical Scoredevice_critical_scoreThe lowest (worst) individual feature score across all the feature scores for the device in the scoring window.IntegermacOS and Windows12
Device Overall Scoredevice_overall_scoreOverall device experience score on a 0–100 scale, reflecting the worst-performing metric for the device.IntegermacOS and Windows72
First Flagged Datefirst_flagged_dateDate the device's current LOW scoring streak began. Cleared when the device recovers to a NORMAL scoring category.TimestampmacOS and Windows2026-06-17T00:00:00Z
Last Normal Datelast_normal_dateDate the device was last scored NORMAL.TimestampmacOS and Windows2026-06-17T00:00:00Z
Org Idorg_idOrganization or tenant identifier associated with the score record.StringmacOS and Windowsorg-001
Score Calculated Atscore_calculated_atTimestamp when the experience score was computed.TimestampmacOS and Windows2026-06-17T00:00:00Z
Score Statusscore_statusClassification of the device. Allowed values: Low-scoring, Normal-scoring.StringmacOS and WindowsLow-scoring
Scoring Group Run Keyscoring_group_run_keyScoring Group Run Key is the unique identifier for a run and scoring group.StringmacOS and WindowsAll MacOS__1783825200000
Scoring Groupscoring_groupThe scoring group configuration used to compute relative scores for this device.StringmacOS and WindowsDefault
Slowness ThresholdSlowness_thresholdSlowness threshold for the device's scoring group, scores below this value are categorized as LOW. It can take values from 0-100, the default value is set to 5.IntegermacOS and Windows5
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Feature scores

A score from 0 to 100 for each individual metric. A score of 100 means the device is performing as well as or better than its peers for that metric. Scores decrease as a device deviates further from the scoring group baseline. All feature scores are available for Windows and macOS unless otherwise noted.

Friendly NamePropertyDefinitionTypePlatformExamples
Application Crash Scoreapplication_crash_scoreScore based on application crash events where an app stops running abruptly.IntegermacOS and Windows85
Application Hang Scoreapplication_hang_scoreScore based on application hang events where an app becomes stuck and stops responding.IntegermacOS and Windows90
Application Unresponsive Scoreapplication_unresponsive_scoreScore based on application unresponsive events where the app UI does not respond to user input.IntegermacOS and Windows88
Battery Discharge Rate Scorebattery_discharge_rate_scoreScore based on how quickly the battery drains over time.IntegermacOS and Windows95
Battery Remaining Capacity Scorebattery_remaining_capacity_scoreScore based on remaining battery capacity relative to peers in the scoring group.IntegermacOS and Windows78
Boot Degradation Scoreboot_degradation_scoreScore based on boot degradation events indicating a worsening trend in boot performance.IntegermacOS and Windows82
Boot Time Scoreboot_time_scoreScore based on boot time duration.IntegermacOS and Windows91
CPU Interrupts Per Second Scorecpu_interrupts_per_second_scoreScore based on the rate of CPU interrupts per second.IntegermacOS and Windows80
CPU Total Interrupt Time Scorecpu_total_interrupt_time_scoreScore based on total CPU time spent handling interrupts.IntegermacOS and Windows77
CPU Total Time Scorecpu_total_time_scoreScore based on CPU utilization over the scoring window.IntegermacOS and Windows34
Disk Bytes Read Scoredisk_bytes_read_scoreScore based on the amount of data read from disk during the scoring window.IntegermacOS and Windows88
Disk Bytes Write Scoredisk_bytes_write_scoreScore based on the amount of data written to disk during the scoring window.IntegermacOS and Windows86
Disk Idle Total Time Scoredisk_idle_total_time_scoreScore based on disk idle time during the scoring window.IntegermacOS and Windows74
Disk Read Queue Length Scoredisk_read_queue_length_scoreScore based on average disk read queue length.IntegermacOS and Windows92
Disk Read Total Time Scoredisk_read_total_time_scoreScore based on total time spent servicing disk reads.IntegermacOS and Windows89
Disk Sec Read Write Scoredisk_sec_read_write_scoreScore based on disk seconds per read/write operation.IntegermacOS and Windows85
Disk Sec Transfer Scoredisk_sec_transfer_scoreScore based on disk seconds per transfer.IntegermacOS and Windows83
Disk Write Queue Length Scoredisk_write_queue_length_scoreScore based on average disk write queue length.IntegermacOS and Windows90
GPU Usage Scoregpu_usage_scoreScore based on maximum GPU utilization.IntegermacOS and Windows96
Memory Cache Faults Per Second Scorememory_cache_faults_per_second_scoreScore based on cache faults per second.IntegermacOS and Windows78
Memory Page Faults Per Second Scorememory_page_faults_per_second_scoreScore based on memory page faults per second.IntegermacOS and Windows70
Memory Page Reads Per Second Scorememory_page_reads_per_second_scoreScore based on memory page reads per second.IntegermacOS and Windows75
Memory Page Writes Per Second Scorememory_page_writes_per_second_scoreScore based on memory page writes per second.IntegermacOS and Windows80
Memory Pages Per Second Scorememory_pages_per_second_scoreScore based on overall memory paging activity.IntegermacOS and Windows72
Memory Transition Faults Per Second Scorememory_transition_faults_per_second_scoreScore based on memory transition faults per second.IntegermacOS and Windows82
Memory Usage Percent Scorememory_usage_percent_scoreScore based on average memory usage percentage.IntegermacOS and Windows55
Network Outbound Errors Scorenetwork_outbound_errors_scoreScore based on outbound network errors observed on the device.IntegermacOS and Windows97
Network Received Errors Scorenetwork_received_errors_scoreScore based on inbound network errors observed on the device.IntegermacOS and Windows98
Paging File Usage Scorepaging_file_usage_scoreScore based on paging file usage.IntegermacOS and Windows88
Shutdown Degradation Scoreshutdown_degradation_scoreScore based on shutdown degradation events indicating a worsening trend in shutdown performance.IntegermacOS and Windows87
Shutdown Time Scoreshutdown_time_scoreScore based on shutdown time duration.IntegermacOS and Windows91
System Crash Scoresystem_crash_scoreScore based on OS or system crash events.IntegermacOS and Windows99
Thermal Zone Temperature Scorethermal_zone_temperature_scoreScore based on average thermal zone temperature relative to peers in the scoring group.IntegermacOS and Windows93
Unexpected Shutdown Scoreunexpected_shutdown_scoreScore based on unexpected shutdown events where the system powers off or restarts without a clean shutdown.IntegermacOS and Windows94
{.filterTable}

Metric scoring categories

Per-metric classification indicating whether the device's score for that metric falls below the scoring group threshold. Allowed values for all fields: Low, Normal.

Friendly NamePropertyDefinitionTypePlatformExamples
Application Crash Scoring Categoryapplication_crash_scoring_categoryClassification of the application crash metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Application Hang Scoring Categoryapplication_hang_scoring_categoryClassification of the application hang metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Application Unresponsive Scoring Categoryapplication_unresponsive_scoring_categoryClassification of the application unresponsive metric. Allowed values: Low, Normal.StringmacOS and WindowsLow
Battery Discharge Rate Scoring Categorybattery_discharge_rate_scoring_categoryClassification of the battery discharge rate metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Battery Remaining Capacity Scoring Categorybattery_remaining_capacity_scoring_categoryClassification of the battery remaining capacity metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Boot Degradation Scoring Categoryboot_degradation_scoring_categoryClassification of the boot degradation metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Boot Time Scoring Categoryboot_time_scoring_categoryClassification of the boot time metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
CPU Interrupts Per Second Scoring Categorycpu_interrupts_per_second_scoring_categoryClassification of the CPU interrupts per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
CPU Total Interrupt Time Scoring Categorycpu_total_interrupt_time_scoring_categoryClassification of the CPU total interrupt time metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
CPU Total Time Scoring Categorycpu_total_time_scoring_categoryClassification of the CPU total time metric. Allowed values: Low, Normal.StringmacOS and WindowsLow
Disk Bytes Read Scoring Categorydisk_bytes_read_scoring_categoryClassification of the disk bytes read metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Bytes Write Scoring Categorydisk_bytes_write_scoring_categoryClassification of the disk bytes write metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Idle Total Time Scoring Categorydisk_idle_total_time_scoring_categoryClassification of the disk idle total time metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Read Queue Length Scoring Categorydisk_read_queue_length_scoring_categoryClassification of the disk read queue length metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Read Total Time Scoring Categorydisk_read_total_time_scoring_categoryClassification of the disk read total time metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Sec Read Write Scoring Categorydisk_sec_read_write_scoring_categoryClassification of the disk sec read write metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Sec Transfer Scoring Categorydisk_sec_transfer_scoring_categoryClassification of the disk sec transfer metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Disk Write Queue Length Scoring Categorydisk_write_queue_length_scoring_categoryClassification of the disk write queue length metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
GPU Usage Scoring Categorygpu_usage_scoring_categoryClassification of the GPU usage metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Cache Faults Per Second Scoring Categorymemory_cache_faults_per_second_scoring_categoryClassification of the memory cache faults per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Page Faults Per Second Scoring Categorymemory_page_faults_per_second_scoring_categoryClassification of the memory page faults per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Page Reads Per Second Scoring Categorymemory_page_reads_per_second_scoring_categoryClassification of the memory page reads per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Page Writes Per Second Scoring Categorymemory_page_writes_per_second_scoring_categoryClassification of the memory page writes per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Pages Per Second Scoring Categorymemory_pages_per_second_scoring_categoryClassification of the memory pages per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Transition Faults Per Second Scoring Categorymemory_transition_faults_per_second_scoring_categoryClassification of the memory transition faults per second metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Memory Usage Percent Scoring Categorymemory_usage_percent_scoring_categoryClassification of the memory usage percent metric. Allowed values: Low, Normal.StringmacOS and WindowsLow
Network Outbound Errors Scoring Categorynetwork_outbound_errors_scoring_categoryClassification of the network outbound errors metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Network Received Errors Scoring Categorynetwork_received_errors_scoring_categoryClassification of the network received errors metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Paging File Usage Scoring Categorypaging_file_usage_scoring_categoryClassification of the paging file usage metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Shutdown Degradation Scoring Categoryshutdown_degradation_scoring_categoryClassification of the shutdown degradation metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Shutdown Time Scoring Categoryshutdown_time_scoring_categoryClassification of the shutdown time metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
System Crash Scoring Categorysystem_crash_scoring_categoryClassification of the system crash metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Thermal Zone Temperature Scoring Categorythermal_zone_temperature_scoring_categoryClassification of the thermal zone temperature metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
Unexpected Shutdown Scoring Categoryunexpected_shutdown_scoring_categoryClassification of the unexpected shutdown metric. Allowed values: Low, Normal.StringmacOS and WindowsNormal
{.filterTable}

Raw metric averages

Device-level average telemetry values over the scoring window. Use these fields to understand the raw signal behind each feature score.

Friendly NamePropertyDefinitionTypePlatformExamples
Application Crash Countapplication_crash_countCount of application crash events over the scoring window.IntegermacOS and Windows3
Application Hang Countapplication_hang_countCount of application hang events over the scoring window.IntegermacOS and Windows1
Application Unresponsive Countapplication_unresponsive_countCount of application unresponsive UI events over the scoring window.IntegermacOS and Windows5
Average GPU Usagegpu_usage_avgMean of per-event peak GPU utilization over the scoring window, as a percentage.DoublemacOS and Windows18.4
Battery Discharge Rate Averagebattery_discharge_rate_avgAverage battery drain rate over the scoring window.DoublemacOS and Windows0.82
Battery Remaining Capacity Averagebattery_remaining_capacity_avgAverage remaining battery capacity over the scoring window.DoublemacOS and Windows74.3
Boot Degradation Countboot_degradation_countCount of boot degradation events over the scoring window.IntegermacOS and Windows2
Boot Time Averageboot_time_avgAverage boot time duration over the scoring window, in seconds.DoublemacOS and Windows42.5
CPU Interrupts Per Second Averagecpu_interrupts_per_second_avgAverage rate of CPU interrupts per second over the scoring window.DoublemacOS and Windows512.0
CPU Total Interrupt Time Averagecpu_total_interrupt_time_avgAverage CPU time spent handling interrupts over the scoring window.DoublemacOS and Windows3.2
CPU Total Time Averagecpu_total_time_avgAverage CPU utilization over the scoring window, as a percentage.DoublemacOS and Windows87.4
Disk Bytes Read Averagedisk_bytes_read_avgAverage data read from disk per second over the scoring window, in bytes.DoublemacOS and Windows1048576
Disk Bytes Write Averagedisk_bytes_write_avgAverage data written to disk per second over the scoring window, in bytes.DoublemacOS and Windows524288
Disk Idle Total Time Averagedisk_idle_total_time_avgAverage disk idle time over the scoring window.DoublemacOS and Windows0.65
Disk Read Queue Length Averagedisk_read_queue_length_avgAverage disk read queue length over the scoring window.DoublemacOS and Windows0.12
Disk Read Total Time Averagedisk_read_total_time_avgAverage total time spent servicing disk reads over the scoring window.DoublemacOS and Windows0.008
Disk Sec Read Write Averagedisk_sec_read_write_avgAverage disk seconds per read/write operation over the scoring window.DoublemacOS and Windows0.005
Disk Sec Transfer Averagedisk_sec_transfer_avgAverage disk seconds per transfer over the scoring window.DoublemacOS and Windows0.004
Disk Write Queue Length Averagedisk_write_queue_length_avgAverage disk write queue length over the scoring window.DoublemacOS and Windows0.08
Memory Cache Faults Per Second Averagememory_cache_faults_per_second_avgAverage cache faults per second over the scoring window.DoublemacOS and Windows105.2
Memory Page Faults Per Second Averagememory_page_faults_per_second_avgAverage memory page faults per second over the scoring window.DoublemacOS and Windows210.5
Memory Page Reads Per Second Averagememory_page_reads_per_second_avgAverage memory page reads per second over the scoring window.DoublemacOS and Windows45.0
Memory Page Writes Per Second Averagememory_page_writes_per_second_avgAverage memory page writes per second over the scoring window.DoublemacOS and Windows12.3
Memory Pages Per Second Averagememory_pages_per_second_avgAverage memory paging activity per second over the scoring window.DoublemacOS and Windows60.0
Memory Transition Faults Per Second Averagememory_transition_faults_per_second_avgAverage memory transition faults per second over the scoring window.DoublemacOS and Windows30.1
Memory Usage Percent Averagememory_usage_percent_avgAverage memory usage over the scoring window, as a percentage.DoublemacOS and Windows78.2
Network Outbound Errors Averagenetwork_outbound_errors_avgAverage outbound network errors per scoring window.DoublemacOS and Windows0.1
Network Received Errors Averagenetwork_received_errors_avgAverage inbound network errors per scoring window.DoublemacOS and Windows0.0
Paging File Usage Averagepaging_file_usage_avgAverage paging file usage over the scoring window, as a percentage.DoublemacOS and Windows22.5
Shutdown Degradation Countshutdown_degradation_countCount of shutdown degradation events over the scoring window.IntegermacOS and Windows0
Shutdown Time Averageshutdown_time_avgAverage shutdown time duration over the scoring window, in seconds.DoublemacOS and Windows18.2
System Crash Countsystem_crash_countCount of OS or system crash events over the scoring window.IntegermacOS and Windows0
Thermal Zone Temperature Averagethermal_zone_temperature_avgAverage reported thermal zone temperature for the device over the scoring window, in degrees Celsius.DoublemacOS and Windows52.3
Unexpected Shutdown Countunexpected_shutdown_countCount of unexpected shutdown events over the scoring window.IntegermacOS and Windows1
{.filterTable}

Scoring group statistics

Peer comparison context fields available for each scored metric. These fields allow you to compare a device's raw value against the group baseline in custom reports and automations.

The following pattern applies to each scored metric (replace [Metric] and [metric] with the metric name).

Friendly NamePropertyDefinitionTypePlatformExamples
[Metric] Group Mean[metric]_group_meanAverage value for the metric across all devices in the scoring group for the current scoring window.DoublemacOS and Windows65.2
[Metric] Group Standard Deviation[metric]_group_stdStandard deviation of the metric across all devices in the scoring group, reflecting variability within the group.DoublemacOS and Windows12.4
[Metric] Percentile[metric]_percentilePercentile rank of this device's metric value within the scoring group, from 0 (lowest) to 1 (highest). Available for analysis in Data Explorer.DoublemacOS and Windows0.87

Warranty and device age

Warranty coverage dates sourced from manufacturer integrations. Availability depends on the manufacturer warranty integration being configured in Intelligence.

Friendly NamePropertyDefinitionTypePlatformExamples
Dell Ship Datedell_ship_dateShip date from Dell Tech Direct indicating when the device was shipped.TimestampWindows only2022-03-14
Dell Warranty End Datedell_warranty_end_dateDate through which Dell warranty coverage is active for the device.TimestampWindows only2025-03-13
Dell Warranty Start Datedell_warranty_start_dateDate on which Dell warranty coverage begins for the device.TimestampWindows only2022-03-14
HP Warranty End Datehp_warranty_end_dateDate through which HP warranty coverage is active for the device.TimestampWindows only2025-04-30
HP Warranty Start Datehp_warranty_start_dateDate on which HP warranty coverage begins for the device.TimestampWindows only2022-05-01
Lenovo Purchase Datelenovo_purchase_dateDate the device was purchased from Lenovo.TimestampWindows only2022-06-01
Lenovo Warranty End Datelenovo_warranty_end_dateDate through which Lenovo warranty coverage is active for the device.TimestampWindows only2025-06-09
Lenovo Warranty Start Datelenovo_warranty_start_dateDate on which Lenovo warranty coverage begins for the device.TimestampWindows only2022-06-10

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